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Czarina is listed in the Top 100 UK Customer Experience Professionals for 2021. Her management practice won HR Consultancy of the Year this year for their people-first approach, supporting businesses to create exceptional customer and employee experiences. A Judge at the UK Customer Experience Awards 2020 and UK Business Awards 2021, Czarina is also an Executive & Team Coach, Mentor and Corporate Trainer.
At our Expo, Czarina is speaking about the importance of upskilling Customer Service teams post pandemic. A veteran in the Customer space, she has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations.
With substantial experience as a Senior Leader, Service Delivery Professional and Customer Champion, Czarina has developed and executed strategy to enhance the customer journey, turning Fires into Friends. She brings customer-focused solutions to mitigate financial, operational and reputational risk. Sectors include IT, Finance, Retail, Healthcare, Telecoms and Local Government.
A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.